PORTER MANAGER – CUSTODIAL/JANITORIAL SERVICES, Full-time


Job Description Summary:

This position oversees all custodial activities for the Fort Worth Museum of Science and History; including over 160,000 square feet of exhibit, classroom, collections and administrative space and the exterior campus/grounds. Areas of responsibility include managing the activities of two Porter Supervisors, one Lead Porter and up to 12 porters/custodians, program and policy evaluation and development, budget management, internal client and guest relations, inventory control, compliance with health and safety regulations, staff development - which includes leadership enhancement for lead staff, supply and equipment acquisition, staff recruitment and selection and progressive discipline of team. Alongside custodial and building services team, this position will be point in regard to Museum Show Quality Standards and support of all internal and external events including corporate rentals and private events hosted both during, prior to and post operating hours including weekends and holidays.

 

Basic Function and Responsibilities including but not limited to:

  • Training employees in all types of new equipment and the use of sustainable products.
  • Ensure adherence to museum policies and procedures, proper guest interface including guest experience and satisfaction, attendance and productivity.
  • Responsible for team member hiring, ongoing training, development, performance evaluation, management and succession planning. 
  • Responsible for improving processes, morale and safety of the department.
  • Works as a liaison to guests and senior staff.
  • Assures quality of team member work and performance.
  • Works with Building Services Director and Events Manager to update assignments and proper scheduling.
  • Continually identifies methods to enhance operational effectiveness by creating benchmarks and juxtaposing them with similar operations.
  • Monitors timesheets to ensure effective assignments and labor cost controls. 
  • Conducts quality assurance inspections according to established schedule.
  • Conducts studies and prepares reports as required.

 

Qualifications:

  • Bachelor’s degree in related area and/or equivalent experience/training. 
  • Minimum of three years experience managing custodial operations in a fast-paced, guest-oriented environment.
  • Good management and leadership skills and excellent communication skills, both verbally and in writing.
  • The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds
  • Able to stand and walk for extended periods of time

 

 

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A typical large format (aka IMAX) 45-minute film costs about 6 million dollars to make.

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