PORTER SUPERVISOR – CUSTODIAL/JANITORIAL SERVICES, Full-time


Job Description Summary:

This position assists the Porter Manager in overseeing all porter/custodial activities for the Fort Worth Museum of Science and History; including over 160,000 square feet of exhibit, classroom, collections and administrative space and the exterior campus/grounds. Areas of responsibility include managing the activities of one Lead Porter and up to 12 porters/custodians, program and policy evaluation and development, internal client and guest relations, inventory control, compliance with health and safety regulations, staff development - which includes leadership enhancement for staff, staff recruitment and selection and progressive discipline of team. Alongside custodial and building services team, this position will be point in regard to Museum Show Quality Standards and support of all internal and external events including corporate rentals and private events hosted both during, prior to and post operating hours including weekends and holidays.

 

Basic Function and Responsibilities including but not limited to:

  • Training employees in all types of new equipment and the use of sustainable products.
  • Ensure adherence to museum policies and procedures, proper guest interface including:
    • Guest experience and satisfaction,
    • Attendance.
    • Productivity.
  • Responsible for team member hiring, ongoing training, development, performance evaluation and management. 
  • Responsible for improving processes, morale and safety of the department. Works as a liaison to guests and senior staff.
  • Assures quality of team member work and performance.
  • Works with Building Services Director and Events Manager to update assignments and scheduling.
  • Continually identifies methods to enhance operational effectiveness.
  • Conducts quality assurance inspections according to established schedule.
  •  Conducts studies and prepares reports as required.
  • Other duties as assigned.

 

Qualifications:

  • Experience managing custodial operations in a fast-paced, guest-oriented environment. 
  • Good management and leadership skills and excellent communication skills, both verbally and in writing.
  • The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
  • Stand and walk for extended periods of time

 

 

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Fun Fact

Five of the movies shown in the Omni Theater have been nominated for Academy Awards: The Living Sea, Dolphins, Cosmic Voyage, Alaska: Spirit of the Wild, and Special Effects: Anything Can Happen.  

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